Umpqua Bank
Collections Specialist II - REMOTE - Financial Pacific LeasingCorporate AdministrationFederal Way,WashingtonUnited StatesNA,NevadaNA,IdahoNA,ArizonaNA,WashingtonNA,CANA,OregonDescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Non-Performing Assets (NPA) Collector! Join our diverse and inclusive team where you'll feel valued and inspired to contribute your skills and experience.
The Company:
Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases.
Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.
The Position :
This position is responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts.
Effectively communicate with both internal and external customers to resolve delinquent contracts.
Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner.
Responsibilities include, but are not limited to:
Communicates with Lessees that are 91-120-days past due (NPA additions), by telephone, mail and personal contact.
Responsible to meet and exceed goals (specifically NPA).
Responsible for making resolution arrangements when accepting less than total due.
Assists in negotiating and resolution of insurance issues on delinquent 91-120-day accounts.
Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
Collects and resolves ending residuals prior to NPA.
Prepares repossession authorization packets as needed.
Meets individual call volume as assigned by management and calls are made in a professional manner.
Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company.
Provides highest level of Customer Service to all lessees, vendors, brokers and staff.
Maintains confidentiality of all company information.
Develops and maintains positive relationships with all Financial Pacific Company managers and staff.
Assists and supports other staff as needed.
Regular and predictable attendance and punctuality.
Performs all other duties as assigned by management.
Requirements:
Must be a high school graduate or equivalent.
Previous collection experience required.
Detailed oriented.
Good communication skills.
The Location:
No need to pack a lunch or brave the morning traffic with this remote role! Join our team!Why FP? Competitive benefits package! 401(k) company match! Recognition program! Thriving company culture!Compensation &
Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits.
The annualized range for this role is $39,624.
00-$45,567.
60, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
About the Company:
Umpqua Bank.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Company:
Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases.
Our employees are smart, hardworking and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.
The Position :
This position is responsible for maintaining acceptable Effectiveness Collection Percentages on NPA delinquent accounts.
Effectively communicate with both internal and external customers to resolve delinquent contracts.
Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner.
Responsibilities include, but are not limited to:
Communicates with Lessees that are 91-120-days past due (NPA additions), by telephone, mail and personal contact.
Responsible to meet and exceed goals (specifically NPA).
Responsible for making resolution arrangements when accepting less than total due.
Assists in negotiating and resolution of insurance issues on delinquent 91-120-day accounts.
Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
Collects and resolves ending residuals prior to NPA.
Prepares repossession authorization packets as needed.
Meets individual call volume as assigned by management and calls are made in a professional manner.
Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company.
Provides highest level of Customer Service to all lessees, vendors, brokers and staff.
Maintains confidentiality of all company information.
Develops and maintains positive relationships with all Financial Pacific Company managers and staff.
Assists and supports other staff as needed.
Regular and predictable attendance and punctuality.
Performs all other duties as assigned by management.
Requirements:
Must be a high school graduate or equivalent.
Previous collection experience required.
Detailed oriented.
Good communication skills.
The Location:
No need to pack a lunch or brave the morning traffic with this remote role! Join our team!Why FP? Competitive benefits package! 401(k) company match! Recognition program! Thriving company culture!Compensation &
Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits.
The annualized range for this role is $39,624.
00-$45,567.
60, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
About the Company:
Umpqua Bank.
Estimated Salary: $20 to $28 per hour based on qualifications.
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